Terms and Conditions
The Rough Rock Shop is a subsidiary of Shalini Austin T/ A Jewellery by Shalini.
All images depicting the rocks for sale are of the actual rock you will receive except in the case of the tumble packs, where a representative picture is shown. All products offered are in stock in the UK in our workshop.
Ordering Online https://roughrockshop.co.uk is safe and secure!
Recommended payment method: Paypal *. A Pay-pal account is not essential to use your card for payment for our products. It is possible to pay using a credit / debit card. Please be aware that the card will be processed via the pay-pal system. An email address is be required.
Other ways to pay:
Bank transfer directly to the Jewellery By Shalini bank account in the UK. UK Customers can also pay by Personal Cheque. Orders will be shipped once cleared payment has been received in our account.
Cash or Card on collection: If you are local to Stamford area and wish to pay by card / cash that is possible. Please contact me to arrange this by phone on 07941324928 or via the contact form on this website.
* We employ a method of interaction with our visitors that does not compromise credit card or personal account information. All ONLINE payments, including Credit Card Payments are processed through PAYPAL. This online system is 100% secure. We encourage you to feel comfortable using your credit card to make a purchase from our website.
Prices: Goods are charged at price shown on the product pages on the date the customer places the order. Prices are correct at time of publication. Errors and omissions are excepted. Orders will be processed at our published prices; otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.
Complaints: If we should receive a complaint about any part of our service, by phone, e-mail or letter, then it will be dealt with promptly (we will reply within 2 working days – Monday – Friday). It will then be dealt with confidentially and effectively.
Office Address: Jewellery By Shalini 2 Windsor Close Stamford, Lincolnshire PE9 1HJ UK. Telephone: 01780 766151
PLEASE NOTE: This is our registered office and not a Showroom address as we do not have a bricks and mortar shop so we are unable to offer personal viewings. Everything we have is available to view online and telephone and email queries will be answered during normal office hours.
Please do not arrive un-announced as we may not be in and it would be a wasted trip for you!
Return / Refund Policy:
- If an item is found to be damaged on receipt please inform us within 7 days, we will request you send the item back to us and issue a refund and postage when we receive the item from you.
- If you decide you don’t like the item for whatever reason please let us know within 7 days. We will request you to return it at your cost, on receipt of the item we will issue a refund of the item value.
- Non receipt of your items, when posting orders we always obtain proof of posting from the Post Office, this proves that we have posted your item and that it’s in the Royal Mail System and it also allows us to verify if the parcel is out for delivery or has been delivered. If after a reasonable amount of time (30 days) the status remains as a “non delivered” status we will issue a full refund to you
Shipping and Delivery Information: Postage Costs are dictated by prices set by Royal mail which is our preferred carrier for small and medium packages. We employ a weight based method for postage prices. Read more
Tumble Stone Packs: All tumble stone packs (unless stated otherwise) are offered in packs weighing 100 grams +/- 5%
Last Updated: 21 February 2020
We do not actively collect private information about individual users of our web site. However, as with any online web usage experience certain exceptions do apply:
- You enter your details to open an account on the website, these details are kept in our database and are not shared with anyone. They will be used if we need to have direct communication with our visitors or in relation to an order you might make through our shop. We do not currently maintain a mailing list, and if we do start one in the future your data will not be used for a mailing list without your explicit consent.
- You complete an enquiry form or a contact form, in this case the message is received by us so that we can reply to your requests.
- You click on the check out button to make a payment for your purchase cookies are set by PayPal.
1.1 Shalini Austin (trading as Jewellery by Shalini, owner of https://roughrockshop.co.uk) is committed to safeguarding the privacy of website visitors and service users.
1.2 This policy applies where we are acting as a data controller with respect to the personal data of our website visitors, customers and service users; in other words, where we determine the purposes and means of the processing of that personal data.
1.4 It is possible to request a copy of the details of personal data held by contacting us.
- Please use this form to request a copy of your personal data that we hold.
- Please use this form to request us to delete all of your personal data from our systems.
1.5 In this policy, “we”, “us” and “our” refer to Shalini Austin (trading as Jewellery by Shalini, owner of https://roughrocklshop.co.uk). [ For more information about us, see Section 13.]
2.1 This document was created using a template from SEQ Legal.
3. How we use your personal data
3.1 In this Section 3 we have set out:
(a) the general categories of personal data that we may process;
(b) in the case of personal data that we did not obtain directly from you, the source and specific categories of that data;
(c) the purposes for which we may process personal data; and
(d) the legal bases of the processing.
3.2 We may process data about your use of our website and services (“usage data“). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is our analytics tracking system and cookies. This usage data may be processed for the purposes of analysing the use of the website and services. The legal basis for this processing is our legitimate interests, namely monitoring and improving our website and services.
3.3 We may process your account data (“account data“). The account data may include your name, address, telephone number and email address. The source of the account data is your registration on our website as a customer for purposes of managing your regular orders from our website, or your individual order when you make a guest check-out. The account data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is the performance of a contract (your order for goods sold via our website) between you and us and/or taking steps, at your request, to enter into such a contract.
3.4 We may process your information included in your personal profile on our website (“profile data“). The profile data may include your name, address, telephone number, email address. The profile data may be processed for the purposes of enabling and monitoring your use of our website and services. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at you request, to enter into such a contract.
3.5 We may process your personal data that are provided in the course of the use of our services (“service data“). The service data may include your name, address, telephone number, email address. The source of the service data is you. The service data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
3.6 We may process information that you post for publication on our website or through our services (“publication data“). The publication data may be processed for the purposes of enabling such publication and administering our website and services. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business or the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
3.7 We may process information contained in any enquiry you submit to us regarding goods and/or services (“enquiry data“). The enquiry data may be processed for the purposes of offering, marketing and selling relevant goods and/or services to you. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
3.8 We may process information relating to our customer relationships, including customer contact information (“customer relationship data“). The customer relationship data may include your name, email address and information contained in communications between us and you. The source of the customer relationship data is you. The customer relationship data may be processed for the purposes of managing our relationships with customers, communicating with customers, keeping records of those communications and promoting our products and services to customers. The legal basis for this processing is our legitimate interests, namely the proper management of our customer relationships.
3.9 We may process information relating to transactions, including purchases of goods and services, that you enter into with us and/or through our website (“transaction data“). The transaction data may include your contact details and the transaction details. The transaction data may be processed for the purpose of supplying the purchased goods and services and keeping proper records of those transactions. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract and our legitimate interests, namely the proper administration of our website and business.
3.10 We may process information contained in or relating to any communication that you send to us (“correspondence data“). The correspondence data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using the website contact forms. The correspondence data may be processed for the purposes of communicating with you and record-keeping. The legal basis for this processing is our legitimate interests, namely the proper administration
of our website and business and communications with customers.
3.11 We may process any of your personal data identified in this policy where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.
3.12 We may process any of your personal data identified in this policy where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely [the proper protection of our business against risks.
3.13 In addition to the specific purposes for which we may process your personal data set out in this Section 3, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
3.14 Please do not supply any other person’s personal data to us, unless we prompt you to do so or for purposes of gift order deliveries.
4. Providing your personal data to others
4.1 We may disclose your personal data to any member of our business insofar as reasonably necessary for the purposes, and on the legal bases, set out in this policy.
4.2 We may disclose your personal data to [our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice, or the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
4.3 We may disclose data to our suppliers or subcontractors insofar as reasonably necessary for the proper administration of our website and business and communications with customers.
4.4 Financial transactions relating to our website and services are handled by our payment services providers PayPal. We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds. You can find information about the payment services providers’ privacy policies and practices at https://www.paypal.com/uk/webapps/mpp/ua/legalhub-full
4.5 In addition to the specific disclosures of personal data set out in this Section 4, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
5. International transfers of your personal data
5.1 In this Section 5, we provide information about the circumstances in which your personal data may be transferred to countries outside the European Economic Area (EEA).
5.2 We have offices in the United Kingdom.
5.3 The hosting facilities for our website are situated in the United Kingdom.
5.4 You acknowledge that personal data that you submit for publication through our website or services may be available, via the internet, around the world. We cannot prevent the use (or misuse) of such personal data by others.
6. Retaining and deleting personal data
6.1 This Section 6 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.
6.2 Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
6.3 We will retain your personal data as follows:
(a) Personal Data will be retained for a minimum period of 1 year, and for a maximum period of 7 years following the date of order / purchase.
6.4 In some cases it is not possible for us to specify in advance the periods for which your personal data will be retained. In such cases, we will determine the period of retention based on the following criteria:
(a) the period of retention of Service Data will be determined based on requirements as specified in Section 3 above.
6.5 Notwithstanding the other provisions of this Section 6, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
7.1 We may update this policy from time to time by publishing a new version on our website.
7.2 You should check this page occasionally to ensure you are happy with any changes to this policy.
7.3 We may notify you of changes to this policy by email or through the private messaging system on our website.
8. Your rights
8.1 In this Section 8, we have summarised the rights that you have under data protection law. Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.
8.2 Your principal rights under data protection law are:
(a) the right to access;
(b) the right to rectification;
(c) the right to erasure;
(d) the right to restrict processing;
(e) the right to object to processing;
(f) the right to data portability;
(g) the right to complain to a supervisory authority; and
(h) the right to withdraw consent.
8.3 You have the right to confirmation as to whether or not we process your personal data and, where we do, access to the personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. Providing the rights and freedoms of others are not affected, we will supply to you a copy of your personal data on request. Please Contact Us to request this.
8.4 You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.
8.5 In some circumstances you have the right to the erasure of your personal data without undue delay. Those circumstances include: the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; you withdraw consent to consent-based processing; you object to the processing under certain rules of applicable data protection law; the processing is for direct marketing purposes; and the personal data have been unlawfully processed. However, there are exclusions of the right to erasure. The general exclusions include where processing is necessary: for exercising the right of freedom of expression and information; for compliance with a legal obligation; or for the establishment, exercise or defence of legal claims.
8.6 In some circumstances you have the right to restrict the processing of your personal data. Those circumstances are: you contest the accuracy of the personal data; processing is unlawful but you oppose erasure; we no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise or defence of legal claims; and you have objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, we may continue to store your personal data. However, we will only otherwise process it: with your consent; for the establishment, exercise or defence of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest.
8.7 You have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for: the performance of a task carried out in the public interest or in the exercise of any official authority vested in us; or the purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims.
8.8 You have the right to object to our processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you make such an objection, we will cease to process your personal data for this purpose.
8.9 You have the right to object to our processing of your personal data for scientific or historical research purposes or statistical purposes on grounds relating to your particular situation, unless the processing is necessary for the performance of a task carried out for reasons of public interest.
8.10 To the extent that the legal basis for our processing of your personal data is:
(a) consent; or (b) that the processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract, and such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.
8.11 If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement.
8.12 To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.
8.13 You may exercise any of your rights in relation to your personal data by written notice to us or by the other methods specified in this Section 8 & Section 13 if you do not have a customer account on our website but have placed orders with us in the past. Please Contact Us to make a request or for clarification about data held.
9. About cookies
9.1 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
9.2 Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
9.3 Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
10. Cookies that we use
11. Cookies used by our service providers – Third Party Cookies
11.2 These are by and large placed by Facebook, Twitter and other similar social sharing platforms. These cookies are classed as third party cookies and may be used by the relevant owners for targeted marketing and tracking. For example 3rd party cookies are placed when you click social media sharing buttons: Facebook “like” button, Twitter button, adding something to Pinterest etc. These are not essential to the functioning of this website but we do believe that they enhance user experience and allows our visitors to share information they find on the internet with their friends who may also be on Facebook etc.
11.6 Please be aware that it is entirely your decision if you wish to use these links and the associated share buttons. You don’t have to if you don’t wish to!
11.7 Please also be aware that www.roughrockshop.co.uk & Jewellery By Shalini are not responsible for content on external web sites on the internet which you may arrive at via clicking a link on this website.
12. Managing cookies
12.1 Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:
(a) https://support.google.com/chrome/answer/95647?hl=en (Chrome);
(b) https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);
(c) http://www.opera.com/help/tutorials/security/cookies/ (Opera);
(d) https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);
(e) https://support.apple.com/kb/PH21411 (Safari); and
(f) https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).
(g) We also suggest taking a look at the About Cookies website which offers guidance for all modern browsers.
12.2 Blocking all cookies will have a negative impact upon the usability of many websites.
12.3 If you block cookies, you will not be able to use all the features on our website.
13. Our details
13.1 This website is owned and operated by Shalini Austin (trading as Jewellery by Shalini)
13.2 Our principal place of business is at Jewellery By Shalini, 2 Windsor Close Stamford, Lincolnshire, PE9 1HJ, UK.
PLEASE NOTE: This is our registered office and not a shop. We are a web based business and we do not have a bricks and mortar shop.
13.4 You can contact us:
(a) by post, to the postal address given above;
(b) using our website contact form;
(c) by telephone, on the contact number published on our website from time to time; or
(d) by email, using the email address published on our website from time to time.