Terms & Conditions

The Rough Rock Shop is a subsidiary of Shalini Austin Designs T/ A Jewellery by Shalini 

All images depicting the rocks for sale are of the actual rock you will receive except in the case of the tumble packs, where a representative picture is shown.All products offered are in stock in the UK in our workshop.

Ordering Online is safe and secure!

Recommended method: Paypal - We employ a method of interaction with our visitors that does not compromise credit card or personal account information. All ONLINE payments, including Credit Card Payments are processed through PAYPAL. This online system is 100% secure. We encourage you to feel comfortable using your credit card to make a purchase from our website. A Pay-pal account is not essential to use your card for payment for our products. It is possible to pay using a credit / debit card. Please be aware that the card will be processed via the pay-pal system. An email address will be required.

Other ways to pay: 

Bank transfer directly to the "Jewellery By Shalini" account. UK Customers can pay by Personal cheque. Orders will be shipped once cleared payment has been received in our account.

If you are local to Stamford area and wish to pay cash on collection that is possible. Please contact us by phone on  07941324928 or via the “Contact Us” form on this website.

Prices: Goods are charged at price shown on the product pages on the date the customer places the order. Prices are correct at time of publication. Errors and omissions are excepted. Orders will be processed at our published prices; otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.

Complaints: If we should receive a complaint about any part of our service, by phone, e-mail or letter, then it will be dealt with promptly (we will reply within 2 working days – Monday – Friday). It will then be dealt with confidentially and effectively.

Office Address: Jewellery By Shalini 2 Windsor Close Stamford, Lincolnshire PE9 1HJ UK. Telephone: 01780 766151

PLEASE NOTE: This is our registered office and Not our Showroom address as we do not have a bricks and mortar shop. Personal viewing can be arranged by appointment only. Please do not arrive un-announced as we may not be in and it would be a wasted trip for you!